Refund & Return Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase from EREKETER. If you are not happy with your order, please read our policy below.

Store Information

EREKETER
72 Saint Denys Road
Southampton, SO17 2FL
United Kingdom
Phone: +44 7776 871902

Returns

You have 14 days from the date of delivery to request a return. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase

To initiate a return, please contact us at the details above with your order number and reason for return. We will provide you with return instructions.

Non-Returnable Items

Certain items cannot be returned, including items that have been used, damaged by the customer, or are not in their original condition.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 7 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund after 7 business days, please first check your bank account and contact your card provider. If you still have not received your refund, please contact us at the details above.

Exchanges

If you need to exchange an item for a different size or product, please contact us. Exchanges are subject to stock availability.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of your returned item.